Booking terms and conditions

Full prepayment is required upon reservation. Booking is 100% non-refundable and non-changeable in any case of cancellation or no-show. We recommend for the guest to have a travel insurance to cover for any unexpected cancellations. Santa's Luxury Boutique Villa / Apartments do not offer insurance services.  

We sell accommodation in different channels. In such rare situations where the accommodation is booked at the same time through different channels, we reserve the right to cancel the reservation within six hours of making the reservation.

Reservations will be cancelled if the whole payment is not received within 2 days. 


Full prepayment is required upon reservation. Booking is 100% non-refundable and non-changeable. We recommend to have a travel insurance for unexpected cancellations.  

The booking shall be treated as confirmed when the full payment in advance has been provided. When reserving a room your name, address, arrival- and departure time and method of payment are required.

A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. The hotel is entitled to apply credit card guarantee in order to secure the reservation

The hotel room is at your disposal from 4:00 pm on the day of arrival. On your departure day the room must be vacated by 11:00 am. 24 hours before the guest’s arrival we will send them a passcode for entering their apartment. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.

Note: Santa's Luxury City Apartment is available for booking until 11 a.m. on the same day. Reservations made after that time will be processed separately and may be canceled as needed.

Credit card guarantee is required for all bookings when confirming the reservation. To guarantee the reservation the hotel will need the following information: your name, credit card number, credit card expiry date, credit card CVC/CVV code, address, phone number and email address. The hotel may acquire your contact details verbally or in writing.

Credit card used for guaranteeing the stay may also be used for charging any incurred costs related to cancelled or no-show reservations.

100% prepayment is charged upon a reservation.

Please contact to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs. Any special diets shall be delivered 48 hours prior to your arrival date. We will do our best to accommodate your needs. We
reserve the right to have an additional charge when the needs or wishes are outside of our service scope.

The customer is fully liable for the food and drinks brought along by themselves being fit for consumption and absolves the hotel in this respect from any claims by a third party. The hotel undertakes no liability for the shelf life of the food which is taken away to the apartments.

The guest is obliged to follow good manners at Santa’s Luxury Boutique Apartments. The guest shall observe the Santa’s Luxury Boutique Apartments terms and conditions and conduct himself/herself appropriately. If the guest breaks the Santa’s Luxury Boutique Apartments terms and conditions or does not conduct himself/herself appropriately, the Hotel reserves the right to remove the guest immediately from the Hotel premises without any refund. The guest shall be liable for any damages caused to the Hotel or the service provider and must cover the incurred expenses in full. By confirming the reservation, the
guest accepts to pay for all damages caused directly or indirectly to the host.

Smoking indoors is strictly forbidden. Should the guest smoke inside the accommodation unit, he/she will be charged a standard fee of 1500€. Other circumstances necessitating the ozonation of the accommodation unit will also result in a 1500€ fee.

Cleaning after check-out is included in the price. Light daily
cleaning (cleaning the kitchen and taking out rubbish) is included in the price. The guest will be charged for any additionally required cleaning services, e.g. the removal of bodily discharge. The standard extra cleaning fee is 700€ (depending on the extra cleaning services required). In case of vandalism, the guest is liable for all damages caused to the host and must cover all incurred expenses in full. Santa’s Luxury Boutique Apartments holds the right to
determine whether damages caused are considered vandalism towards the apartments.

General silence is 11 pm to 8 am.